``A BUSINESS FOUNDED ON INDUSTRY KNOWLEDGE & EXPERIENCE AND BUILT ON A REPUTATION TO DELIVER``

CVS – The Facts

Claims Complete Per Year

CSI Score Satisfactory %

Years Trading

Average Repair (Days)

Based from our Head Office in Chester and led by the Management Team with of over 45 years combined industry experience, Complete Vehicle Support are a specialist accident & repair management business providing market leading solutions to insurers, brokers, corporate fleets, motor manufacturers and third party claim administrators.

Unlike many ‘Accident Management’ providers we are NOT a non-fault organisation after credit hire or personal injury claims. We ensure repair costs, any replacement vehicle costs & vehicle off road times are closely controlled and kept to a minimum. We integrate with our customer’s own internal procedures and / or work with key suppliers to provide a complete ‘one stop shop’ solution.

Supported by leading edge online technology our customers and individual drivers benefit from real-time status updates and bespoke management reports at the touch of a button.

CVS ensures they keep all parties fully informed…

Services

FNOL (FIRST NOTIFICATION OF LOSS)

A Swift and seamless reporting process either via a single point telephone number or on-line via a secure internet portal

    • All calls directed into small, dedicated teams who know and understand your business
    • The teams are based in our offices in United Kingdom (not outsourced)
    • Open 24 hours a day, 7 days a week, 365 days a year
    • Full claims capture including third party details to minimise third party liabilities
    • Instant electronic notification of claim details to nominated parties (insurer, broker, customer)

REPAIR DEPLOYMENT & MANAGEMENT

CVS operates a national network of over 140 approved car & light commercial repairers who have been carefully selected and are strategically placed across the UK. Our repairers have a combination of insurance company or motor manufacturer approvals and have either obtained or are working towards BSi Kitemark PAS 125.

    • Customer satisfaction score
    • Capacity and ability to repair certain vehicle types
    • Average repair / invoice costs
    • Vehicle off road management
    • Accuracy of estimate & image quality

Third Party Capture

A key to the success of this service is early and ongoing contact with the third party.  Therefore, the information gathered at FNOL stage is vital.

CVS takes a proactive approach to all contact with the third party including the ‘sale’ of the scheme and adoption of the case to ultimately:

    • reduce the number of third parties using credit hire and credit repair;
    • manage repair costs using a combination of CVS’s engineering function and approved repair network;
    • minimising hire costs by providing the third party with the lowest vehicle category possible and proactively managing hire duration
    • minimising ‘special damages’ such as loss of earnings, loss of use & other incidental expenses
    • reduce engineering costs through optimising the balance between physical and digital inspections; and
    • reduce personal injury cost through early intervention and rehabilitation programmes.

Other Services…

    • Vehicle Recovery
    • Uninsured Loss Recovery
    • Salvage Solutions
    • Mobility Solutions
    • Engineering and costs control
    • Invoice Validation/Auditing

About Us

Complete Vehicle Support is the UK’s foremost provider of repair service to Insurance, Brokers, TPA’s and Fleet operators.  Based in Chester our team has well over 75 years combined experience in delivering a high standard with a focus on quality and integrity.  We focus on key areas such as cost, vehicle off road times and work with all our partners to deliver a bespoke solution that delivers.

We focus on ensuring that our supplier partners can deliver repair services based on all types of vehicles from standard passenger cars, commercial and specialist vehicles.  This also includes a full network with electric vehicle capability and taking into consideration modern repair methods.

Mission Statement

We take an honest, transparent, and ethical approach to everything we do and have the following guiding values.

  • Putting customers first: We take the time to understand what our customers need and build solutions that deliver effective outcomes
  • Integrity: We act with integrity and are honest and open in all our dealings with our customers, our suppliers, and our colleagues
  • Problem solving: We empower our people to take ownership of day-to-day issues, look for bright solutions and ensure customers are treated with care and attention
  • Making a difference: Through incentives and training we encourage our people to look for new and imaginative ways of adding value

Some of Our Team Members

Meet our friendly and highly sought after team!

Abbey Howarth

Abbey Howarth

Senior Claims Advisor

Bethany Collings

Bethany Collings

Claims Advisor

Claire O’Reilly

Claire

Performance Manager

Joe Lane

Joe Lane

Claims Advisor

Katie Lloyd

Katie Lloyd

Senior Claims Advisor

Laura Spray

Laura Spray

Team Leader

Ronald Rock

Ronald Rock

Claims Advisor

Vashti Dobson

Vashti Dobson

Claims Advisor

  • We have been delighted by the service provided by Complete Vehicle Support. It is very simple to report a claim to them and they manage every aspect of the repair, engineering and any replacement vehicles. We are able to view all our claims via their internet based system which has meant our claim handlers can get on and manage their own case loads in total confidence the repair is being pro-actively managed.

    Branch Manager

  • Our requirements were very specific. We wanted to save time and money in our vehicle fleet. They took the time to listen and understand our business and came up with a range of solutions that helped us achieve our objectives. One of the things that has impressed me most is they have not become complacent. They are constantly looking at ways to innovate and improve their service and discuss their ideas with us.

    National Fleet Manager

  • Complete Vehicle Support gives my customers a first class service via a dedicated, branded driver helpline. I have always found their staff to be extremely polite, professional and courteous in all my dealings with them. We have also received excellent positive feedback from our customers which further endorses the service they are consistently delivering.

    Operations Director

Contact Us

Name: Complete Vehicle Support Limited
Email: enquiries@completevs.co.uk
Address: Park House, Chantry Court, Sovereign Way, Chester, CH1 4QN
Telephone: 0333 3609525

Work For Us

We are always looking for talented individuals to join our team – please forward your CV to  enquiries@completevs.co.uk

Alternatively, please send a covering letter and CV to HR Department, Complete Vehicle Support, Park House, Chantry Court, Sovereign Way, Chester, CH1 4QN

Current Vacancies

Customer Services Representative
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