Third party proactive capture

A key to the success of this service is early and ongoing contact with the third party. Therefore the information gathered at FNOL stage is vital.

CVS takes a proactive approach to all contact with the third party including the ‘sale’ of the scheme and adoption of the case to ultimately:

  • reduce the number of third parties using credit hire and credit repair;
  • manage repair costs using a combination of CVS’s engineering function and approved repair network;
  • minimising hire costs by providing the third party with the lowest vehicle category possible and proactively managing hire duration
  • minimising ‘special damages’ such as loss of earnings, loss of use & other incidental expenses
  • reduce engineering costs through optimising the balance between physical and digital inspections; and
  • reduce personal injury cost through early intervention and rehabilitation programmes.